Question 1

Do my AI headshot credits expire?

Accepted Answer

No, your credits never expire. Once you purchase a package, you can use your credits whenever you need them - whether that's today, next month, or next year. Your credits remain in your account indefinitely, giving you complete flexibility to generate professional headshots on your own schedule.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and digital wallets through our secure Stripe payment processing. All transactions are encrypted and secure. We process payments in EUR, but your bank will handle currency conversion automatically if needed.

Question 3

Can I upgrade or downgrade my plan?

Accepted Answer

Yes! You can purchase any plan at any time, and credits from multiple purchases stack together in your account. If you start with the Starter plan and later want more credits, simply purchase the Pro or Business plan and all credits will be added to your balance. There's no subscription - you only pay for credits when you need them.

Question 4

Is there a subscription fee or recurring charge?

Accepted Answer

No subscription required! All our plans are one-time purchases. You pay once, receive your credits, and use them at your own pace. There are no hidden fees, recurring charges, or automatic renewals. This gives you complete control over your spending and ensures you only pay for what you need.

Question 5

What's the difference between the Starter, Pro, and Business plans?

Accepted Answer

Starter (€9) gives you 10 headshots in HD quality with 6 styles - perfect for trying the service. Pro (€19) offers 25 headshots with all styles, priority processing, and email support - our most popular choice. Business (€49) includes 75 headshots in 4K quality, custom styles, fastest processing, priority support, and team management features - ideal for teams and executives.

Question 6

Can I get a refund if I'm not satisfied?

Accepted Answer

Yes, we offer a 7-day satisfaction guarantee. If you're not happy with your AI headshots, contact our support team within 7 days of purchase for a full refund. We stand behind the quality of our service and want you to be completely satisfied with your professional headshots.

Question 7

What happens if my headshot generation fails?

Accepted Answer

If a generation fails due to a system error or technical issue on our end, your credit will not be deducted from your account. If a credit was already deducted, it will be automatically refunded within minutes. You're only charged for successful generations, ensuring you get full value from every credit.

Question 8

Do you offer discounts for bulk purchases or teams?

Accepted Answer

Yes! Our Business plan (€49 for 75 headshots) offers the best per-headshot value at just €0.65 per headshot, compared to €0.90 for Starter. For larger teams or organizations needing 100+ headshots, contact our support team for custom enterprise pricing and volume discounts.

Question 9

Can I purchase credits as a gift for someone else?

Accepted Answer

Absolutely! Credits make great gifts for job seekers, recent graduates, or professionals updating their profiles. After purchase, contact our support team with the recipient's email address, and we'll transfer the credits to their account with a personalized gift message.

Question 10

What commercial rights do I get with my purchased headshots?

Accepted Answer

You receive full commercial usage rights for all headshots you generate. This means you can use them for any purpose: personal branding, business marketing, advertising, publications, social media, websites, print materials, and more. There are no royalties, licensing fees, or attribution requirements. You own your images completely.

Question 11

Are there any hidden fees or additional costs?

Accepted Answer

No hidden fees whatsoever. The price you see is the price you pay. Your plan includes all features listed (styles, quality, support), and there are no charges for downloads, storage, or usage. The only additional cost would be purchasing more credits when you've used your current ones, which is entirely optional and at your discretion.

Question 12

Can I try the service before purchasing?

Accepted Answer

While we don't offer a free tier, our Starter plan at just €9 for 10 professional headshots is designed as an affordable way to test our service. This is 95% cheaper than traditional photography (€150-500), making it a risk-free way to experience the quality. Plus, our 7-day money-back guarantee ensures your satisfaction.

Question 13

How do Business plan team management features work?

Accepted Answer

The Business plan includes team management capabilities, allowing you to purchase credits for your team, track usage, and manage multiple users under one account. You can distribute credits to team members, maintain consistent branding across your organization, and access priority support for your entire team. Perfect for companies updating employee headshots or managing corporate branding.

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